30-day return window

You have 30 calendar days from the delivery date to request a return. The pair must be unworn, unwashed, and free of outdoor wear, creases, stains, and odours. Original packaging and any included inserts must be returned as well.

How to start a return

1. Email support@vrinlo.us with your order number and the style you want to return.
2. We will reply within one business day with the return address and instructions.
3. Pack the pair securely and ship it back using a tracked service.
4. Send us the tracking number so we can follow the parcel.

Return shipping

Return shipping is paid by the customer unless the pair arrived damaged, defective, or incorrect. We recommend a tracked service; we cannot refund a return that never reaches us.

Refunds

Once the return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method within five to ten business days. Your bank or card issuer may take additional time to post the credit.

Damaged or incorrect pairs

Contact us within seven days of delivery with your order number and clear photos of the pair and packaging. We will arrange a replacement or refund at no cost to you.

Exchanges

We do not process direct exchanges. Return the original pair for a refund and place a new order for the size or style you want. This is the fastest way to secure your size.

Non-returnable items

Worn, washed, altered, or damaged-by-use pairs cannot be returned. Returns received after the 30-day window may be refused or issued as store credit at our discretion.