Is every pair really $15?

Yes. Every style in the current collection is $15. The price is the same for all sizes, and we do not run limited-time discounts.

How do the sizes run?

Our styles are built on standard US lasts. Women’s sizes run US 5–11, men’s sizes run US 7–13, and half sizes are available in every style. If you are between sizes or have a wide foot, size up. See the size guide for measurements.

How long does shipping take?

Orders are processed in one to two business days. Standard US delivery usually takes three to seven business days after dispatch. Tracking is emailed as soon as the label is created.

How much is shipping?

Standard US shipping is $6.95. Orders over $60 ship free. We currently ship within the United States only.

Can I return a pair?

Yes, within 30 days of delivery. Pairs must be unworn, in their original condition, and in the original packaging. See the returns policy for the full process.

Do you offer exchanges?

We do not process direct exchanges. Return the original pair for a refund and place a new order for the size or style you want. This is the fastest way to secure your size.

How do I care for cloth and velvet shoes?

Brush dry dirt away with a soft brush. Spot-clean cloth with a barely damp cloth and mild soap, then air-dry away from direct heat. Velvet should be brushed, never soaked. Do not machine wash or tumble dry.

Are the shoes true to the photos?

We photograph every pair in-house on a neutral background. Screens vary slightly, so colour may look a little different in person. If a pair is not what you expected, you can return it within 30 days.

How do I contact you?

Email support@vrinlo.us, Monday to Friday, 9:00–17:00 ET.